How We Handle Your Website Inquiry Information
We use the information you submit to understand your equipment inquiry and respond to you. This notice explains the contact, project and operational information involved. You can browse our website without sending an inquiry.
Contact us about your inquiry information
We receive website inquiries at power@chinatransformermanufacturer.com. You can use the same address to ask how we handle information you have submitted or to discuss a correction.
An inquiry reference, if available, helps us connect your question with the relevant correspondence. Our registered office is listed below, and our contact page provides our telephone and equipment-inquiry information.
The information we receive from you
Our form collects your name, email address, selected product or topic and message. You can also provide your company, destination and utility, quantity, model or equipment reference, and optional technical details. These include source and load voltage, phase and grounding, frequency, load demand, available fault current, environment and requested documents.
We include the website page's standard path and topic with the inquiry to identify its context. The form sends the details you enter and this page context, without adding the address bar's query parameters or collecting file attachments. Please keep passwords, payment-card details and unrelated personal information out of your message.
How we use your contact and project details
We use your message to understand the equipment request, clarify the configuration and respond to you. A model reference or the source-page topic helps us relate the inquiry to the product you were viewing. Optional technical information gives us a more specific starting point for the conversation.
We also use submission controls to check requests, reduce abuse and recognize an inquiry that has already been accepted.
Our email and hosting services
Our website sends the inquiry information by email to power@chinatransformermanufacturer.com, using your email address as the reply address. Website hosting and email services process the information as part of sending, receiving and handling that correspondence.
Our correspondence can include the original message, follow-up replies and project details discussed with you. Those mailbox records are separate from the website's session and security records.
How we use an inquiry session cookie
We use a session cookie named everben_inquiry to connect your submission with the form's security checks. It supports request validation and recognition of previously accepted inquiries, helping prevent duplicate submissions.
The cookie has a session lifetime. It is configured as HttpOnly and SameSite Strict, with the Secure attribute on HTTPS connections. Browser session handling and the retention of server-side session records follow their respective browser and hosting settings.
The operational records used to protect the service
We record submission-attempt times and a hashed network address for rate limiting. Session records include request fingerprints and inquiry references used to recognize an accepted submission. Our hosting service may also maintain access and operational logs according to its configuration.
This website release uses no advertising or third-party analytics tools. The operational records described here support the website and inquiry service.
How information is retained
We handle inquiry emails and correspondence as business records. Mailbox messages, server sessions, rate-limit records and hosting logs each follow the relevant business handling and service configuration, so their retention can differ.
Submission limits use recent attempt times to control repeated requests; the limit window and the storage lifetime of the record are separate. Contact us about a particular inquiry if you need to discuss its retention or removal.
Ask us about access, correction or deletion
Contact power@chinatransformermanufacturer.com from the address associated with your inquiry and explain what you would like to access, correct or delete. An inquiry reference can help us locate the correspondence.
We consider the request in relation to the records involved and the applicable circumstances. Where we need clarification to identify the information or address the request, we can continue that discussion with you. Please include only the information needed to explain your request.
Our registered office and this notice
Registered office12-302 Sunac Urban Center, No. 10 XianMing Road, Chang'An District
Shijiazhuang, Hebei, China 050000
Notice updated: 2 October 2026. We update this explanation when our website inquiry functions or information practices change. You can revisit it when submitting a new request.
For questions, contact us at power@chinatransformermanufacturer.com.